Loona Status - Incident history https://loona.instatus.com Loona Fri, 16 Aug 2024 22:15:00 +0000 Network outage Type: Incident Duration: 57 minutes Affected Components: us-sea-01 Aug 16, 23:12:00 GMT+0 - Resolved - Network connectivity has been restored Aug 16, 22:15:00 GMT+0 - Investigating - Investigating a Network outage in our Seattle location Type: Incident

Duration: 57 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>23:12:00</var> GMT+0</small><br><strong>Resolved</strong> - Network connectivity has been restored.</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>22:15:00</var> GMT+0</small><br><strong>Investigating</strong> - Investigating a Network outage in our Seattle location.</p> ]]> Fri, 16 Aug 2024 22:15:00 +0000 https://loona.instatus.com/incident/clzxvtk9b00apyoh61qyq8hdr https://loona.instatus.com/incident/clzxvtk9b00apyoh61qyq8hdr PoP Maintenance Type: Maintenance Duration: 7 minutes Affected Components: Loona Demo, Gitlab, Billing Portal, blog.loona.gg, LoonaVPN, au-syd-01, us-chi-01, us-dal-01, , , , us-sea-01, uk-lon-01, us-vir-01, Mail Server, uk-lon-02, loona.gg, de-fra-01, us-cha-01, us-chi-02, North America → Oceana → Europe → Jul 8, 06:22:38 GMT+0 - Identified - Maintenance in progress. Jul 8, 06:25:00 GMT+0 - Identified - We will be doing a quick restart of all PoPs. Jul 8, 06:29:55 GMT+0 - Completed - Maintenance is complete Type: Maintenance

Duration: 7 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>06:22:38</var> GMT+0</small><br><strong>Identified</strong> - Maintenance in progress..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>06:25:00</var> GMT+0</small><br><strong>Identified</strong> - We will be doing a quick restart of all PoPs..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>06:29:55</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is complete.</p> ]]> Mon, 8 Jul 2024 06:25:00 +0000 https://loona.instatus.com/maintenance/clyclhm8y619872ronyrzhaca6 https://loona.instatus.com/maintenance/clyclhm8y619872ronyrzhaca6 PoP Maintenance Type: Maintenance Duration: 52 minutes Affected Components: uk-lon-01, us-vir-01, loona.gg May 6, 00:29:00 GMT+0 - Identified - Recent issues with Docker Networks has caused outages for a couple of our PoPs. We will be attempting to fix this. May 6, 01:14:04 GMT+0 - Completed - Maintenance has completed successfully. May 6, 00:21:51 GMT+0 - Identified - Maintenance on PoPs has now started. Type: Maintenance

Duration: 52 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>00:29:00</var> GMT+0</small><br><strong>Identified</strong> - Recent issues with Docker Networks has caused outages for a couple of our PoPs. We will be attempting to fix this..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>01:14:04</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>00:21:51</var> GMT+0</small><br><strong>Identified</strong> - Maintenance on PoPs has now started..</p> ]]> Mon, 6 May 2024 00:29:00 +0000 https://loona.instatus.com/maintenance/clvu7uqr54348554doj1j8gn8sa https://loona.instatus.com/maintenance/clvu7uqr54348554doj1j8gn8sa Loona.gg Degraded Performance Type: Incident Duration: 2 days and 11 hours Affected Components: loona.gg May 3, 11:56:20 GMT+0 - Resolved - loona.gg is now operational! This update was created by an automated monitoring service. May 3, 10:57:20 GMT+0 - Investigating - loona.gg cannot be accessed at the moment. This incident was created by an automated monitoring service. May 3, 11:32:15 GMT+0 - Identified - We have identified the problem as an issue with Docker's Networking on 2 of our PoPs, causing this outage. All traffic is now being routed through a Backup PoP. Type: Incident

Duration: 2 days and 11 hours

Affected Components:

<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>11:56:20</var> GMT+0</small><br><strong>Resolved</strong> - loona.gg is now operational! This update was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>10:57:20</var> GMT+0</small><br><strong>Investigating</strong> - loona.gg cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>11:32:15</var> GMT+0</small><br><strong>Identified</strong> - We have identified the problem as an issue with Docker's Networking on 2 of our PoPs, causing this outage. All traffic is now being routed through a Backup PoP..</p> ]]> Fri, 3 May 2024 10:57:20 +0000 https://loona.instatus.com/incident/clvqk97d539957l4ofgcushfar https://loona.instatus.com/incident/clvqk97d539957l4ofgcushfar Website outage Type: Incident Duration: 51 minutes Affected Components: au-syd-01, uk-lon-01, loona.gg, us-vir-01 Mar 17, 21:44:43 GMT+0 - Identified - Identified an issue with our CI/CD which has caused the outage. Mar 17, 22:25:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 17, 21:42:53 GMT+0 - Investigating - We are currently investigating this incident. Mar 17, 22:33:30 GMT+0 - Resolved - Issue has been resolved Type: Incident

Duration: 51 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>21:44:43</var> GMT+0</small><br><strong>Identified</strong> - Identified an issue with our CI/CD which has caused the outage..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>22:25:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>21:42:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>22:33:30</var> GMT+0</small><br><strong>Resolved</strong> - Issue has been resolved.</p> ]]> Sun, 17 Mar 2024 21:42:53 +0000 https://loona.instatus.com/incident/cltw1mbu919781bwohwk4hk7x5 https://loona.instatus.com/incident/cltw1mbu919781bwohwk4hk7x5 Mail server maintenance Type: Maintenance Duration: 1 day, 20 hours and 44 minutes Affected Components: Mail Server Mar 2, 04:53:41 GMT+0 - Identified - We are now in the process of moving our mail service to a new provider. Email services will be down for around 24hrs. Mar 4, 01:38:07 GMT+0 - Completed - This is now complete! Mar 2, 04:51:54 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 1 day, 20 hours and 44 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>04:53:41</var> GMT+0</small><br><strong>Identified</strong> - We are now in the process of moving our mail service to a new provider. Email services will be down for around 24hrs..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>01:38:07</var> GMT+0</small><br><strong>Completed</strong> - This is now complete!.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>04:51:54</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Sat, 2 Mar 2024 04:51:54 +0000 https://loona.instatus.com/maintenance/clt9lxbhf101416b9lminyl7qs3 https://loona.instatus.com/maintenance/clt9lxbhf101416b9lminyl7qs3 Website Degraded Performance Type: Incident Duration: 1 day, 6 hours and 37 minutes Affected Components: loona.gg, us-vir-01, Cloudflare: Load Balancing Feb 13, 21:59:11 GMT+0 - Investigating - We are currently investigating network performance issues with de-fal-01. All traffic is currently being routed through au-syd-01. Feb 15, 04:35:48 GMT+0 - Resolved - This incident has been resolved. We have moved our fal node to nur. Type: Incident

Duration: 1 day, 6 hours and 37 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>21:59:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating network performance issues with de-fal-01. All traffic is currently being routed through au-syd-01..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>04:35:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We have moved our fal node to nur..</p> ]]> Tue, 13 Feb 2024 21:59:11 +0000 https://loona.instatus.com/incident/clskwo85n117443bqowk4rd3fms https://loona.instatus.com/incident/clskwo85n117443bqowk4rd3fms Website Outage (loona.gg) Type: Incident Duration: 23 minutes Affected Components: loona.gg Jan 30, 05:24:13 GMT+0 - Monitoring - A Loona Partner is experiencing a Network Outage. We are monitoring for network changes. Jan 30, 05:46:50 GMT+0 - Resolved - The website has temporarily been moved to a different server. On release our main website will have load balancing. Type: Incident

Duration: 23 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>05:24:13</var> GMT+0</small><br><strong>Monitoring</strong> - A Loona Partner is experiencing a Network Outage. We are monitoring for network changes..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>05:46:50</var> GMT+0</small><br><strong>Resolved</strong> - The website has temporarily been moved to a different server. On release our main website will have load balancing..</p> ]]> Tue, 30 Jan 2024 05:24:13 +0000 https://loona.instatus.com/incident/clrzwyrs33042bdobx93orqln https://loona.instatus.com/incident/clrzwyrs33042bdobx93orqln Billing Portal Hardware Upgrade Type: Maintenance Duration: 1 day and 23 minutes Affected Components: Billing Portal Aug 14, 04:08:40 GMT+0 - Identified - Maintenance is now in progress. Aug 15, 02:04:37 GMT+0 - Completed - Maintenance has completed successfully. Aug 14, 01:41:53 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 1 day and 23 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>04:08:40</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>02:04:37</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>01:41:53</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Mon, 14 Aug 2023 01:41:53 +0000 https://loona.instatus.com/maintenance/clla7mu0k182654beogy5014rcu https://loona.instatus.com/maintenance/clla7mu0k182654beogy5014rcu Sydney-Bl2 Elevated Resource Usage (Billing Portal) Type: Incident Duration: 2 hours and 2 minutes Affected Components: Billing Portal Aug 10, 23:11:46 GMT+0 - Investigating - We are currently investigating this incident. Aug 11, 01:13:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 2 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>23:11:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>01:13:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 10 Aug 2023 23:11:46 +0000 https://loona.instatus.com/incident/cll5rx7s433219bkojwbk04ofe https://loona.instatus.com/incident/cll5rx7s433219bkojwbk04ofe Billing Portal outage Type: Incident Duration: 5 hours and 20 minutes Affected Components: Billing Portal Aug 9, 21:41:19 GMT+0 - Identified - The issue has been identified as an issue on our provider's end. We will continue to monitor for changes. Aug 10, 01:09:42 GMT+0 - Resolved - This incident has been resolved. Aug 9, 19:50:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 5 hours and 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>21:41:19</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified as an issue on our provider's end. We will continue to monitor for changes..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>01:09:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>19:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Wed, 9 Aug 2023 19:50:00 +0000 https://loona.instatus.com/incident/cll490crp28519bcn0eb5oczzk https://loona.instatus.com/incident/cll490crp28519bcn0eb5oczzk Xe-2 Network Issues Type: Incident Duration: 23 minutes Aug 3, 01:41:16 GMT+0 - Investigating - We are currently investigating this incident. Aug 3, 01:52:16 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 3, 02:01:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 3, 02:03:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 minutes

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>01:41:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>01:52:16</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>02:01:41</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>02:03:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 3 Aug 2023 01:41:16 +0000 https://loona.instatus.com/incident/clkuhqncf39146b7oux0medf1j https://loona.instatus.com/incident/clkuhqncf39146b7oux0medf1j Panel Provider Migration Type: Maintenance Duration: 3 hours and 20 minutes Jul 31, 03:20:18 GMT+0 - Completed - Maintenance has completed successfully. Please contact us if you have trouble logging in Jul 31, 02:30:46 GMT+0 - Identified - Maintenance is now in progress. Jul 31, 00:00:00 GMT+0 - Identified - We will be moving the Loona Panel to a new provider some time tomorrow due to recent incidents involving downtime due to issues on the provider's end. Please read this for more info: https://loona.instatus.com/clkphinqk102378bmlq39uojqee Type: Maintenance

Duration: 3 hours and 20 minutes

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>03:20:18</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Please contact us if you have trouble logging in.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>02:30:46</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be moving the Loona Panel to a new provider some time tomorrow due to recent incidents involving downtime due to issues on the provider's end. Please read this for more info: https://loona.instatus.com/clkphinqk102378bmlq39uojqee.</p> ]]> Mon, 31 Jul 2023 00:00:00 +0000 https://loona.instatus.com/maintenance/clkphrif3107807btlqclwuvaj5 https://loona.instatus.com/maintenance/clkphrif3107807btlqclwuvaj5 Panel Outages & Slowdowns Type: Incident Duration: 13 hours and 44 minutes Jul 31, 03:19:57 GMT+0 - Resolved - This incident has been resolved. Jul 30, 13:36:09 GMT+0 - Investigating - We are currently investigating this incident. Jul 30, 13:40:03 GMT+0 - Identified - Our NY VPS provider has suffered an outage due to some billing issues on their end. (Affecting all of their customers, including Loona) We will be moving our panel to a new provider tomorrow due to their incompetency and overall poor service quality. We will be providing compensation to all customers impacted by this panel outage. Type: Incident

Duration: 13 hours and 44 minutes

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>03:19:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>13:36:09</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>13:40:03</var> GMT+0</small><br><strong>Identified</strong> - Our NY VPS provider has suffered an outage due to some billing issues on their end. (Affecting all of their customers, including Loona) We will be moving our panel to a new provider tomorrow due to their incompetency and overall poor service quality. We will be providing compensation to all customers impacted by this panel outage..</p> ]]> Sun, 30 Jul 2023 13:36:09 +0000 https://loona.instatus.com/incident/clkphinqk102378bmlq39uojqee https://loona.instatus.com/incident/clkphinqk102378bmlq39uojqee NY Datacenter Fire Type: Incident Duration: 10 days, 20 hours and 42 minutes Jul 11, 03:36:52 GMT+0 - Investigating - We are currently investigating this incident. Jul 13, 07:57:34 GMT+0 - Resolved - This incident has been resolved. Jul 12, 01:31:50 GMT+0 - Identified - We have received the following disappointing response from the New York datacenter: > The EWR Secaucus data center remains powered down at this time per the fire marshal. We have just finished the meeting with the fire marshal, electrical inspectors, and our onsite management. We have made great progress cleaning and after reviewing it with the fire marshal, they have asked us to clean additional spaces and they have also asked us to replace some components of the fire system. They have set a time to come back and review these requests at 9am EDT Wednesday. We are working to comply completely with these new requests with these vendors and are bringing in additional cleaning personnel onsite to make the fire marshal's deadline. In preparation for being able to allow clients onsite, the fire marshal has stated that we need to perform a full test of the fire/life safety systems which will be done after utility power has been restored and fire system components replaced. We have these vendors standing by for this work tomorrow. Assuming that all goes as planned, the earliest that clients will be allowed back into the site to power up their servers would be late in the day Wednesday. We are working to see what alternatives we have, if any. We have also set our Game Nodes to "degraded performance", due to the Panel being offline. Jul 11, 03:39:59 GMT+0 - Identified - Our New York Server Provider has experienced a fire involving their electrical systems. **No user data has been lost and this fire has only affected the Datacenters power** The current ETA for power recovery is NEXT TUESDAY. Updates will be posted as we learn more. Jul 11, 14:03:29 GMT+0 - Identified - The latest statement is as follows: > The fire marshal is requiring extensive cleaning of the affected systems and areas before the site can be re-energized. That work is in progress. We were informed that Evocative will need to get an OK from the Mayor, the fire marshal, and the local utility to re-energize the site The DC Ops team hope to have everything cleaned by mid-day, at which point they will request certification from the fire marshal. Once approved, the re-energizing process can take up to 5 hours. Jul 13, 02:42:53 GMT+0 - Monitoring - The DC has restored power, we are just waiting for them to restore Network Access. Type: Incident

Duration: 10 days, 20 hours and 42 minutes

<p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>03:36:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>07:57:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>01:31:50</var> GMT+0</small><br><strong>Identified</strong> - We have received the following disappointing response from the New York datacenter: > The EWR Secaucus data center remains powered down at this time per the fire marshal. We have just finished the meeting with the fire marshal, electrical inspectors, and our onsite management. We have made great progress cleaning and after reviewing it with the fire marshal, they have asked us to clean additional spaces and they have also asked us to replace some components of the fire system. They have set a time to come back and review these requests at 9am EDT Wednesday. We are working to comply completely with these new requests with these vendors and are bringing in additional cleaning personnel onsite to make the fire marshal's deadline. In preparation for being able to allow clients onsite, the fire marshal has stated that we need to perform a full test of the fire/life safety systems which will be done after utility power has been restored and fire system components replaced. We have these vendors standing by for this work tomorrow. Assuming that all goes as planned, the earliest that clients will be allowed back into the site to power up their servers would be late in the day Wednesday. We are working to see what alternatives we have, if any. We have also set our Game Nodes to "degraded performance", due to the Panel being offline..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>03:39:59</var> GMT+0</small><br><strong>Identified</strong> - Our New York Server Provider has experienced a fire involving their electrical systems. **No user data has been lost and this fire has only affected the Datacenters power** The current ETA for power recovery is NEXT TUESDAY. Updates will be posted as we learn more. .</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>14:03:29</var> GMT+0</small><br><strong>Identified</strong> - The latest statement is as follows: > The fire marshal is requiring extensive cleaning of the affected systems and areas before the site can be re-energized. That work is in progress. We were informed that Evocative will need to get an OK from the Mayor, the fire marshal, and the local utility to re-energize the site The DC Ops team hope to have everything cleaned by mid-day, at which point they will request certification from the fire marshal. Once approved, the re-energizing process can take up to 5 hours..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>02:42:53</var> GMT+0</small><br><strong>Monitoring</strong> - The DC has restored power, we are just waiting for them to restore Network Access..</p> ]]> Tue, 11 Jul 2023 03:36:52 +0000 https://loona.instatus.com/incident/cljxqqrng144574xmojzhwyg9u1 https://loona.instatus.com/incident/cljxqqrng144574xmojzhwyg9u1 Discontinuation of Fh-1 & Fh-2 Type: Maintenance Duration: 11 days, 1 hour and 49 minutes Aug 9, 00:58:14 GMT+0 - Identified - Maintenance is now in progress. Aug 9, 00:06:58 GMT+0 - Identified - We have also decided to discontinue Fh-1 due to the recent downtime issues with the provider. All files will be moved soon. Jun 28, 23:31:00 GMT+0 - Identified - Our Backup/Archive Server located in Germany will be discontinued on the 29th of June 2023. This may eventually be moved to New York or Sydney. Aug 10, 01:20:26 GMT+0 - Completed - Maintenance has completed successfully. Fh-1 & Fh-2 are now nolonger in use. Type: Maintenance

Duration: 11 days, 1 hour and 49 minutes

<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>00:58:14</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>00:06:58</var> GMT+0</small><br><strong>Identified</strong> - We have also decided to discontinue Fh-1 due to the recent downtime issues with the provider. All files will be moved soon..</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>23:31:00</var> GMT+0</small><br><strong>Identified</strong> - Our Backup/Archive Server located in Germany will be discontinued on the 29th of June 2023. This may eventually be moved to New York or Sydney..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>01:20:26</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Fh-1 & Fh-2 are now nolonger in use..</p> ]]> Wed, 28 Jun 2023 23:31:00 +0000 https://loona.instatus.com/maintenance/cli9hm2ck81272yzouynrroo2g https://loona.instatus.com/maintenance/cli9hm2ck81272yzouynrroo2g Fh-1 Network Outages Type: Incident Duration: 1 hour and 31 minutes May 27, 00:34:21 GMT+0 - Investigating - Our NY Provider is currently experiencing a network outage. Some services may be unavailable. May 27, 02:05:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 31 minutes

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>00:34:21</var> GMT+0</small><br><strong>Investigating</strong> - Our NY Provider is currently experiencing a network outage. Some services may be unavailable..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>02:05:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 27 May 2023 00:34:21 +0000 https://loona.instatus.com/incident/cli59ephd518031b3mwdpv19anh https://loona.instatus.com/incident/cli59ephd518031b3mwdpv19anh Fh-1 Network Outages Type: Incident Duration: 1 hour and 1 minute May 16, 02:44:43 GMT+0 - Identified - Our NY Provider is currently experiencing network outages. May 16, 03:45:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 1 minute

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>02:44:43</var> GMT+0</small><br><strong>Identified</strong> - Our NY Provider is currently experiencing network outages..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>03:45:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 16 May 2023 02:44:43 +0000 https://loona.instatus.com/incident/clhpo7yxc29398uom7tdlttnj https://loona.instatus.com/incident/clhpo7yxc29398uom7tdlttnj Sydney Bl-1 Maintenance Type: Maintenance Duration: 2 days, 22 hours and 19 minutes May 12, 01:00:01 GMT+0 - Identified - Maintenance is now in progress. May 12, 00:59:01 GMT+0 - Identified - Maintenance is now in progress May 12, 00:59:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. This will affect our Sydney Game Relay and our Sydney VPN May 12, 01:32:05 GMT+0 - Identified - Sydney Game Relay is back. VPN will need to be reconfigured May 14, 23:18:16 GMT+0 - Completed - Maintenance has completed successfully. Sydney Relay and VPN are now back online Type: Maintenance

Duration: 2 days, 22 hours and 19 minutes

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>00:59:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>00:59:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. This will affect our Sydney Game Relay and our Sydney VPN.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>01:32:05</var> GMT+0</small><br><strong>Identified</strong> - Sydney Game Relay is back. VPN will need to be reconfigured.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>23:18:16</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Sydney Relay and VPN are now back online.</p> ]]> Fri, 12 May 2023 00:59:00 +0000 https://loona.instatus.com/maintenance/clhjuo4r3499539srmz0d44il0e https://loona.instatus.com/maintenance/clhjuo4r3499539srmz0d44il0e Xe-2 Quick Maintenance Type: Maintenance Duration: 19 minutes May 5, 03:00:01 GMT+0 - Identified - Maintenance is now in progress May 5, 03:19:15 GMT+0 - Completed - Maintenance has completed successfully. May 5, 03:00:00 GMT+0 - Identified - Doing quick maintenance during this time. Services will experience some downtime. Type: Maintenance

Duration: 19 minutes

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>03:19:15</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Doing quick maintenance during this time. Services will experience some downtime..</p> ]]> Fri, 5 May 2023 03:00:00 +0000 https://loona.instatus.com/maintenance/clh8mpio852957bfokos3h9sxb https://loona.instatus.com/maintenance/clh8mpio852957bfokos3h9sxb Seattle - Datacenter Network Maintenance Type: Maintenance Duration: 2 days, 4 hours and 30 minutes Apr 29, 00:00:00 GMT+0 - Identified - Our Seattle Location will be doing network maintenance on 29/4/23 @ 8 PM PST. Xe-2 will be moved to a new rack to allow for 10Gbps internal network. The maintenance should only be 10 minutes. May 1, 04:30:05 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 days, 4 hours and 30 minutes

<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our Seattle Location will be doing network maintenance on 29/4/23 @ 8 PM PST. Xe-2 will be moved to a new rack to allow for 10Gbps internal network. The maintenance should only be 10 minutes..</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>04:30:05</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 29 Apr 2023 00:00:00 +0000 https://loona.instatus.com/maintenance/clgwx00gv740978rzolwievokhg https://loona.instatus.com/maintenance/clgwx00gv740978rzolwievokhg Germany-Fh2 Type: Maintenance Duration: 1 hour and 1 minute Apr 27, 02:14:00 GMT+0 - Completed - Maintenance has completed successfully Apr 27, 01:13:20 GMT+0 - Identified - Maintenance is now in progress. Apr 27, 01:14:00 GMT+0 - Identified - Going to reinstall the OS on our Backup/Archive Server Type: Maintenance

Duration: 1 hour and 1 minute

<p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>02:14:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>01:13:20</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>01:14:00</var> GMT+0</small><br><strong>Identified</strong> - Going to reinstall the OS on our Backup/Archive Server.</p> ]]> Thu, 27 Apr 2023 01:14:00 +0000 https://loona.instatus.com/maintenance/clgyfkzjh251399bgnc9jgbvltg https://loona.instatus.com/maintenance/clgyfkzjh251399bgnc9jgbvltg Redirects Maintenance Type: Maintenance Duration: 3 days and 15 minutes Apr 17, 08:30:52 GMT+0 - Completed - Maintenance has completed successfully. Apr 20, 08:46:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We will be moving our redirection webserver to a new node. This will affect a large range of sites that we host. (This will not affect customer sites) Type: Maintenance

Duration: 3 days and 15 minutes

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>08:30:52</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>08:46:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We will be moving our redirection webserver to a new node. This will affect a large range of sites that we host. (This will not affect customer sites) .</p> ]]> Thu, 20 Apr 2023 08:46:00 +0000 https://loona.instatus.com/maintenance/clghqjon2221379gaog0jhedo72 https://loona.instatus.com/maintenance/clghqjon2221379gaog0jhedo72 Panel Upgrades Type: Maintenance Duration: 1 day and 59 minutes Apr 20, 03:14:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 20, 04:14:00 GMT+0 - Completed - Maintenance has completed successfully Apr 19, 03:15:12 GMT+0 - Identified - Maintenance is now in progress. If you need to access your servers, use https://panell.loona.gg Type: Maintenance

Duration: 1 day and 59 minutes

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>03:14:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>04:14:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>03:15:12</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress. If you need to access your servers, use https://panell.loona.gg.</p> ]]> Thu, 20 Apr 2023 03:14:00 +0000 https://loona.instatus.com/maintenance/clgn4egim88692hfohlyai88di https://loona.instatus.com/maintenance/clgn4egim88692hfohlyai88di GPU Installation Type: Maintenance Duration: 1 hour and 58 minutes Apr 19, 04:03:34 GMT+0 - Identified - Maintenance is now in progress. Apr 19, 06:02:00 GMT+0 - Completed - Maintenance has completed successfully Apr 19, 05:02:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 1 hour and 58 minutes

<p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>04:03:34</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>06:02:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>05:02:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 19 Apr 2023 05:02:00 +0000 https://loona.instatus.com/maintenance/clgn64wfz148711e2ohd3xrgyic https://loona.instatus.com/maintenance/clgn64wfz148711e2ohd3xrgyic Moving Xe-1 to Xe-2 Type: Maintenance Duration: 8 days, 12 hours and 38 minutes Apr 17, 11:51:09 GMT+0 - Identified - Finished backing up servers, beginning to transfer. Apr 17, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 17, 13:21:49 GMT+0 - Identified - Backup is now extracting on the new node! Apr 18, 01:10:10 GMT+0 - Identified - Goodmorning everyone! Servers should hopefully be back online at around 10pm PST (3pm AEST) Apr 25, 23:38:11 GMT+0 - Completed - Maintenance has completed successfully. Apr 17, 11:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 17, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 days, 12 hours and 38 minutes

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>11:51:09</var> GMT+0</small><br><strong>Identified</strong> - Finished backing up servers, beginning to transfer..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>13:21:49</var> GMT+0</small><br><strong>Identified</strong> - Backup is now extracting on the new node!.</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>01:10:10</var> GMT+0</small><br><strong>Identified</strong> - Goodmorning everyone! Servers should hopefully be back online at around 10pm PST (3pm AEST).</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>23:38:11</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 17 Apr 2023 11:00:00 +0000 https://loona.instatus.com/maintenance/clgkkuqps258950adogoesusijd https://loona.instatus.com/maintenance/clgkkuqps258950adogoesusijd Xe Network issues Type: Incident Duration: 2 hours and 15 minutes Apr 16, 07:59:14 GMT+0 - Investigating - We are currently investigating this incident. Apr 16, 10:14:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 15 minutes

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>07:59:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>10:14:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 16 Apr 2023 07:59:14 +0000 https://loona.instatus.com/incident/clgj48xlb482216gaognbhali1d https://loona.instatus.com/incident/clgj48xlb482216gaognbhali1d SeattleXe1 - Hardware Upgrade Type: Maintenance Duration: 5 hours and 57 minutes Apr 3, 02:40:00 GMT+0 - Identified - Maintenance to install all of the new components. We shouldn't have to do another maintenance after this for a little while. Apr 3, 07:57:17 GMT+0 - Completed - Maintenance has completed successfully. Apr 3, 04:26:38 GMT+0 - Identified - Troubleshooting some GPU issues Apr 3, 03:24:15 GMT+0 - Identified - Maintenance is taking longer than expected, working to get the server back asap. Apr 3, 02:00:00 GMT+0 - Identified - Maintenance is now in progress, this shouldn't take too long to complete. Apr 3, 03:55:37 GMT+0 - Identified - Now testing installed hardware Type: Maintenance

Duration: 5 hours and 57 minutes

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>02:40:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance to install all of the new components. We shouldn't have to do another maintenance after this for a little while..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>07:57:17</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>04:26:38</var> GMT+0</small><br><strong>Identified</strong> - Troubleshooting some GPU issues.</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>03:24:15</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is taking longer than expected, working to get the server back asap..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress, this shouldn't take too long to complete..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>03:55:37</var> GMT+0</small><br><strong>Identified</strong> - Now testing installed hardware.</p> ]]> Mon, 3 Apr 2023 02:00:00 +0000 https://loona.instatus.com/maintenance/clfvwch6045325b7ocrlpnb1oy https://loona.instatus.com/maintenance/clfvwch6045325b7ocrlpnb1oy Seattle-Xe1 - Power Failure Type: Incident Duration: 31 minutes Mar 31, 06:13:08 GMT+0 - Identified - We are continuing to work on a fix for this incident. PSU reset due to new GPU, currently in the process of upgrading. Mar 31, 06:43:56 GMT+0 - Resolved - This incident has been resolved. We have removed the GPU temporarily and have ordered a new PSU. This shall be installed as part of the planned maintenance in 2-3 days. Type: Incident

Duration: 31 minutes

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>06:13:08</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. PSU reset due to new GPU, currently in the process of upgrading..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>06:43:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We have removed the GPU temporarily and have ordered a new PSU. This shall be installed as part of the planned maintenance in 2-3 days..</p> ]]> Fri, 31 Mar 2023 06:13:08 +0000 https://loona.instatus.com/incident/clfw5ev3o100192b0ocvyp83jd0 https://loona.instatus.com/incident/clfw5ev3o100192b0ocvyp83jd0 SeattleXe1 - Hardware Upgrade Type: Maintenance Duration: 44 minutes Mar 31, 00:50:00 GMT+0 - Completed - Maintenance has completed successfully Mar 31, 00:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We will be installing our new Enterprise GPU. There will be more scheduled maintenance in the next couple of days. Mar 31, 00:05:55 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 44 minutes

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>00:50:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We will be installing our new Enterprise GPU. There will be more scheduled maintenance in the next couple of days..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>00:05:55</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Fri, 31 Mar 2023 00:30:00 +0000 https://loona.instatus.com/maintenance/clfvomjbz25096b0ocq1fheby0 https://loona.instatus.com/maintenance/clfvomjbz25096b0ocq1fheby0 Seattle-Xe1 Outage Type: Incident Duration: 1 day, 13 hours and 54 minutes Mar 30, 22:23:35 GMT+0 - Resolved - This incident has been resolved. Mar 29, 08:29:08 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 day, 13 hours and 54 minutes

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>22:23:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>08:29:08</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Wed, 29 Mar 2023 08:29:08 +0000 https://loona.instatus.com/incident/clftfenp631047293om2z0bigcy https://loona.instatus.com/incident/clftfenp631047293om2z0bigcy Loona Restructure Type: Maintenance Duration: 21 days, 16 hours and 46 minutes Affected Components: loona.gg Mar 24, 02:39:21 GMT+0 - Identified - Started backing up data from old servers, will be moving relocating services once our NVME SSDs & HDDs arrive. Braixen Bot is currently offline Mar 23, 01:32:27 GMT+0 - Identified - Ordered new Dedicated Server Hardware, replaced slower servers and created backups of LoonaCDN. https://discord.com/channels/887501133902385202/887527446964994070/1087877531941740605 Mar 9, 08:57:41 GMT+0 - Identified - We are restructuring Loona! Join our Discord for more info: https://discord.gg/KTJNHyAh2e Mar 31, 01:43:32 GMT+0 - Completed - Marked as complete - Split into separate components Mar 9, 08:58:22 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 21 days, 16 hours and 46 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>02:39:21</var> GMT+0</small><br><strong>Identified</strong> - Started backing up data from old servers, will be moving relocating services once our NVME SSDs & HDDs arrive. Braixen Bot is currently offline.</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>01:32:27</var> GMT+0</small><br><strong>Identified</strong> - Ordered new Dedicated Server Hardware, replaced slower servers and created backups of LoonaCDN. https://discord.com/channels/887501133902385202/887527446964994070/1087877531941740605.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:57:41</var> GMT+0</small><br><strong>Identified</strong> - We are restructuring Loona! Join our Discord for more info: https://discord.gg/KTJNHyAh2e.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>01:43:32</var> GMT+0</small><br><strong>Completed</strong> - Marked as complete - Split into separate components.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:58:22</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Thu, 9 Mar 2023 08:57:41 +0000 https://loona.instatus.com/maintenance/clf0vm9ex136047i7obvpnm4y9y https://loona.instatus.com/maintenance/clf0vm9ex136047i7obvpnm4y9y New York Outage Type: Incident Duration: 1 hour and 6 minutes Jan 14, 23:31:38 GMT+0 - Investigating - We are currently investigating this incident. Jan 15, 00:37:34 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 1 hour and 6 minutes

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>23:31:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>00:37:34</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Sat, 14 Jan 2023 23:31:38 +0000 https://loona.instatus.com/incident/clcwl1lt51788h3okik5gxxwj https://loona.instatus.com/incident/clcwl1lt51788h3okik5gxxwj New York Provider Maintenance Type: Maintenance Duration: 12 hours Dec 17, 14:30:00 GMT+0 - Completed - Maintenance has completed successfully Dec 17, 02:30:00 GMT+0 - Identified - Our NY Server Provider, Floofy Hosting LLC will be migrating Datacenters on the 17th of December due to Network and Contract issues. All services hosted in their NY location will be affected and listed in the status page. The maintenance hopefully shouldn't take too long and updates will be posted. Sorry for any inconvenience<3 Dec 17, 02:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 12 hours

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - Our NY Server Provider, Floofy Hosting LLC will be migrating Datacenters on the 17th of December due to Network and Contract issues. All services hosted in their NY location will be affected and listed in the status page. The maintenance hopefully shouldn't take too long and updates will be posted. Sorry for any inconvenience<3.</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>02:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 17 Dec 2022 02:30:00 +0000 https://loona.instatus.com/maintenance/clbpwd8u30714iooih6mme0ab https://loona.instatus.com/maintenance/clbpwd8u30714iooih6mme0ab Loona CDN Maintenance Type: Maintenance Duration: 3 days, 2 hours and 44 minutes Dec 9, 02:02:46 GMT+0 - Identified - Starting to create a backup of the CDN server. Dec 8, 23:30:20 GMT+0 - Identified - We are planning to upgrade our Main CDN Server OS. Feb 9, 02:14:28 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 days, 2 hours and 44 minutes

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>02:02:46</var> GMT+0</small><br><strong>Identified</strong> - Starting to create a backup of the CDN server..</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>23:30:20</var> GMT+0</small><br><strong>Identified</strong> - We are planning to upgrade our Main CDN Server OS..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:14:28</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 8 Dec 2022 23:30:20 +0000 https://loona.instatus.com/maintenance/clbfpqglh4979jdotklbey9yf https://loona.instatus.com/maintenance/clbfpqglh4979jdotklbey9yf New York Maintenance Type: Maintenance Duration: 6 days, 1 hour and 46 minutes Dec 8, 00:11:44 GMT+0 - Identified - Maintenance is now in progress. Dec 9, 02:11:32 GMT+0 - Identified - OS Update has finished Dec 8, 23:40:25 GMT+0 - Identified - Currently upgrading the server OS Dec 8, 22:43:12 GMT+0 - Identified - Our New York maintenance is still in progress. Updates: - Moved the Loona API to New York - Updated nginx configs - Fixed internal port leaking And some other minor stuff Dec 7, 22:07:28 GMT+0 - Identified - We are planning to do maintenance on our New York server. Some services may be affected. Dec 13, 23:53:11 GMT+0 - Completed - Marking maintenance as completed for now. Type: Maintenance

Duration: 6 days, 1 hour and 46 minutes

<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>00:11:44</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>02:11:32</var> GMT+0</small><br><strong>Identified</strong> - OS Update has finished.</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>23:40:25</var> GMT+0</small><br><strong>Identified</strong> - Currently upgrading the server OS.</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>22:43:12</var> GMT+0</small><br><strong>Identified</strong> - Our New York maintenance is still in progress. Updates: - Moved the Loona API to New York - Updated nginx configs - Fixed internal port leaking And some other minor stuff.</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:07:28</var> GMT+0</small><br><strong>Identified</strong> - We are planning to do maintenance on our New York server. Some services may be affected. .</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>23:53:11</var> GMT+0</small><br><strong>Completed</strong> - Marking maintenance as completed for now..</p> ]]> Wed, 7 Dec 2022 22:07:28 +0000 https://loona.instatus.com/maintenance/clbe7cm1n11970i9n8bh597o6i https://loona.instatus.com/maintenance/clbe7cm1n11970i9n8bh597o6i Loona CDN Type: Maintenance Duration: 1 hour and 28 minutes Nov 23, 02:28:59 GMT+0 - Identified - Moving our main CDN server from Sydney to Germany Nov 23, 03:57:14 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 28 minutes

<p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>02:28:59</var> GMT+0</small><br><strong>Identified</strong> - Moving our main CDN server from Sydney to Germany.</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>03:57:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 23 Nov 2022 02:28:59 +0000 https://loona.instatus.com/maintenance/clat1250z4426ijnbtnppgi1v https://loona.instatus.com/maintenance/clat1250z4426ijnbtnppgi1v Tune Bot Move Type: Maintenance Duration: 1 hour and 32 minutes Nov 23, 02:08:12 GMT+0 - Identified - Moving Tune from Chicago to New York Nov 23, 02:19:58 GMT+0 - Identified - Maintenance is now in progress. Nov 23, 03:39:58 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 32 minutes

<p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>02:08:12</var> GMT+0</small><br><strong>Identified</strong> - Moving Tune from Chicago to New York.</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>02:19:58</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>03:39:58</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 23 Nov 2022 02:08:12 +0000 https://loona.instatus.com/maintenance/clat0bvyx1195hqnbmiilryhg https://loona.instatus.com/maintenance/clat0bvyx1195hqnbmiilryhg Tune Germany Node Type: Maintenance Duration: 9 minutes Nov 23, 01:57:07 GMT+0 - Identified - We will be reintroducing the Tune Germany Node Nov 23, 02:06:35 GMT+0 - Completed - Completed successfully. Will be adding to Tune later. Type: Maintenance

Duration: 9 minutes

<p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>01:57:07</var> GMT+0</small><br><strong>Identified</strong> - We will be reintroducing the Tune Germany Node.</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>02:06:35</var> GMT+0</small><br><strong>Completed</strong> - Completed successfully. Will be adding to Tune later..</p> ]]> Wed, 23 Nov 2022 01:57:07 +0000 https://loona.instatus.com/maintenance/claszxt3q20413hvohb81v5hfd https://loona.instatus.com/maintenance/claszxt3q20413hvohb81v5hfd 3rd Party - Discord API Type: Incident Duration: 6 minutes Oct 26, 22:11:22 GMT+0 - Monitoring - We are monitoring Discord's Status updates. Discord is currently experiencing Increased API latency https://discordstatus.com/incidents/phph2ll1gn7m Oct 26, 22:17:48 GMT+0 - Resolved - Closing this incident because I will forget to update it :) Type: Incident

Duration: 6 minutes

<p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>22:11:22</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring Discord's Status updates. Discord is currently experiencing Increased API latency https://discordstatus.com/incidents/phph2ll1gn7m.</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>22:17:48</var> GMT+0</small><br><strong>Resolved</strong> - Closing this incident because I will forget to update it :).</p> ]]> Wed, 26 Oct 2022 22:11:22 +0000 https://loona.instatus.com/incident/cl9q6y9rv34601i9n1nwjnp68v https://loona.instatus.com/incident/cl9q6y9rv34601i9n1nwjnp68v